Terms and Conditions
Preferred Immigration Services is a private company that assists clients with immigration matters. We are not the government, and we are not affiliated with any government agency. Some of our services are regulated by the College of Immigration Consultants (CICC CCIC), and we follow its rules and guidelines. To learn more, please click here. Preferred Immigration offers fixed-price applications and services which require retainers. By purchasing a service from Preferred Immigration Services Inc. You acknowledge that.
Preferred Immigration Services Inc is affiliated with licensed immigration consultants and paralegals that provide legal services on immigration matters. Only licensed immigration professionals can provide legal opinion, advice, explanation, or represent clients in immigration matters.
Preferred Immigration Services Inc is not responsible for documents lost by Canada Post, courier companies, or any mail service or government office;
Preferred Immigration Services Inc is not responsible for applications that are rejected. Applications are rejected at the sole discretion of the applicable government authority;
All fees are non-refundable once the application has been submitted to the appropriate government agency.
All fees are non-refundable six months after the payment has been processed if the application has not yet been submitted to the appropriate government agency.
Purchase of a service that requires payment of a retainer also necessitates the signature of a retainer agreement dictating the terms of Preferred Immigration Services Inc service; no service will be rendered until the executed retainer agreement is provided;
Purchase of service indicates the commitment by you, the client, to pay all fees associated with said service;
Payment in full is due before an application is submitted to the government;
Processing times listed on the Preferred Immigration Services Inc website are estimates based on recent historical trends and current information listed by various government agencies and are subject to change at any time without notice.
When you retain Preferred Immigration Services Inc to represent you with regard to any type of application, you undertake several responsibilities as a client, including:
Providing all information and necessary documentation such as photocopies of ID documents, completed forms, original documents when necessary, and any other documents which are requested in a timely fashion;
Advising Preferred Immigration Services Inc of any updates to your situation, including changes in address or leaving Canada for extended periods of time;
Advising Preferred Immigration Services Inc of any correspondence you have received directly from the government in a timely fashion;
You are being honest and forthright about information regarding your application.
Description of Service
The applicant assumes all responsibility and liability that the information on government forms is true and complete. Preferred Immigration Services Inc assumes no responsibility for any errors, omissions or incomplete or illegible information on application forms. Where required, all forms must have an authorized guarantor in order to process them. The applicant must qualify and/or be eligible to receive certificates, passports, and other documents. Eligibility is determined solely by the government in question. The applicant agrees to have made their own travel arrangements – these are not made by Preferred Immigration Services Inc on behalf of the client.
Preferred Immigration Services Inc assumes no responsibility and/or liability for government processing and/or the production of certificates/cards or any other government task. The applicant agrees to be bound by the following terms and conditions with regard to payment:
Payment by Visa, MasterCard, debit card, certified cheque, money order, or bank draft.
All payments and transactions are final.
The aforementioned terms and conditions are in full force and effect until Preferred Immigration Services Inc has received written notification from the applicant of cancellation in such a manner as to afford Preferred Immigration Services Inc a reasonable opportunity to act on the said request.
Preferred Immigration Services Inc agrees to charge the applicant only for service, G.S.T., government fees, delivery charges, and any disbursements if applicable. There are no G.S.T. charges on government fees.
Preferred Immigration Services Inc service fees are additional to any applicable government fees.
Preferred Immigration Services Inc Service Fees are non-refundable.
The processing period will only commence upon receipt of the funds.
The applicant agrees that Preferred Immigration Services Inc is not responsible for
credit/debit authorization or approval.
The applicant authorizes Preferred Immigration Services Inc, in accordance with these terms and conditions, to initiate credit/debit entries on behalf of the applicant.
Preferred Immigration Services Inc provides Urgent / Rush / Accelerated Service only when the following terms and conditions are met:
The service is offered by the jurisdiction in charge of the certificate or any other service being requested.
Where required, a valid guarantor must be available for confirmation – this is a government requirement.
All government terms and conditions must be met.
The authorization letter provided must be completed and signed by the applicant and must accompany the application in order for Preferred Immigration Services Inc to authorize the process and obtain certificate documents and/or government documents.
Government holidays and closures for any reason(s) void Urgent Service.
In some cases, proof of urgency must be provided. Please contact us for more information.
Preferred Immigration Services Inc provides Regular Service when the following terms and conditions are met:
Regular Service is based on standard government processing. The time frame for receipt of the requested documentation varies by jurisdiction.
Any time frame quoted regarding the receipt of requested documents is an estimate, not a guarantee.
In some cases, the applicant will be notified by Preferred Immigration Services Inc upon receipt of the certificate from the government. In other cases, the government will forward the completed document directly to the applicant. This varies by jurisdiction.
All other terms and conditions apply.
All fixed-price services are subject to a minimum cancellation fee of $42.50. Increases to the cancellation fee are assessed for each application in relation to how much work has already been completed on the file. All fixed-price application fees are non-refundable once the application has been submitted to the appropriate government agency. All fixed-price application fees paid are non-refundable six months after the payment has been processed if the application has not yet been submitted to the appropriate government agency. If a service is canceled prior to payment of any balance due, the balance of fees owed for this service is still owed if cancellation is initiated.
We don’t give options on which courier company will be used.
We don’t take responsibility for documents being rejected by the government.
Note: all unclaimed applications will be shredded for security reasons.
The standard fee for a consultation is $250 + GST (higher fees apply for other consultation services) which covers a consultation up to one hour minutes in length, either in person or over the phone. Clients will be billed an additional consultation fee for consultations lasting longer than 30 minutes. Consultations are included with the purchase of any Preferred Immigration Services Inc service. If you purchase a consultation before you decide to use our services, the consultation fee, in most cases, can be credited to your service fees (see the individual application forms for exceptions). If you meet with a Preferred Immigration Services Inc representative regarding a fixed-price service and choose not to purchase the service at the conclusion of the meeting, you are still obligated to pay the consultation fee.
Preferred Immigration Services Inc guarantees all its work. If you have reason to believe that we did not submit the best possible application on your behalf, you may request the contact information of the Manager at Preferred Immigration Services Inc, who will review your case. You are also offered the opportunity to give feedback at the conclusion of your application so that we can improve our service in the future.